1. An order request is not a confirmed purchase
Adding products to your bag and submitting checkout records your preferences for review. It does not reserve stock, start production, charge a card, or guarantee an event date. A purchase is confirmed only after the store communicates final details and you agree to the applicable price, fulfillment, and payment arrangements.
2. Prices, options, and availability
Displayed product and variant prices are catalog estimates. Taxes, shipping, and any additional design or service charges are not included unless expressly stated. The team must confirm the final amount and availability before payment. A selected pack quantity is the quantity contained in that variant; the quantity control changes the number of those packs or items requested.
3. Personalization and artwork
You are responsible for checking spelling, names, dates, design instructions, and any artwork you submit. The on-screen text preview is an illustration, not a production proof. Final colors, placement, print area, and fonts must be confirmed with the store. Only upload artwork you own or are authorized to use. Do not upload unlawful, infringing, or malicious material.
4. Timing and fulfillment
Personalized items typically require 7–10 days. The team must confirm your specific timeline. Pickup and shipping selections express your preference and are subject to confirmation. Do not rely on an event date until the store has accepted it.
5. Changes, cancellation, and returns
Contact the team promptly with your request reference if you need changes or cancellation. Return and cancellation eligibility depend on the product, personalization, production stage, and terms confirmed with the store. Applicable consumer rights are not excluded by this notice. See the Returns page before a purchase is finalized.
6. Use of the website
Use the website lawfully and provide accurate contact details. Do not attempt unauthorized access, submit fraudulent requests, disrupt the service, or copy protected artwork without permission. The site design and product imagery remain subject to their respective owners’ rights.
7. Privacy and contact
Your information is handled as described in the Privacy notice. Questions about these terms or a request can be sent through the Contact page or to info@jjspartyhouse.com. Website availability and catalog accuracy cannot be guaranteed at every moment; the store’s written confirmation controls the accepted order details.
Questions? Contact the team.